Terms & Conditions
These terms explain what you are buying, what we owe you, and what we ask of you. We have tried to write them in plain English rather than legal boilerplate. If anything here is unclear, ask us before you buy — info@smartmonies.co.uk.
The things people most often want to know
- A parent account is free, and children never log in — everything runs through you.
- Live classes are valid for six months, and we will extend that on request if holidays or illness got in the way.
- The digital course is yours to keep. There is no time limit and nothing to renew — though because access runs through your account, it lasts as long as your account does.
- You have 14 days to change your mind. For the digital course that right ends once you open a paid lesson — which is why lesson one is free to try first.
1. About us
These Terms and Conditions (“Terms”) govern your use of the Smartmonies website at https://www.smartmonies.co.uk (“Website”), the parent portal, our live classes, our digital course, and any related services we provide (together, the “Services”). Our Services are provided by AYNAM Limited, a company incorporated in England and Wales:
- Registered name: AYNAM Limited
- Trading name: Smartmonies
- Company number: 13693137
- Registered address: 167–169 Great Portland Street, London W1W 5PF, United Kingdom
- Email: info@smartmonies.co.uk · Telephone: 07418 082304
References to “we”, “us” or “our” mean AYNAM Limited trading as Smartmonies. References to “you” mean the adult who holds the account and places the order.
2. Acceptance of these Terms
By creating an account, placing an order, or using the Website, you confirm that you have read, understood and agree to be bound by these Terms. At checkout you are asked to confirm this before payment can be taken.
These Terms should be read alongside our Privacy Policy, Refund & Cancellation Policy, Safeguarding Policy, Cookie Policy and Complaints Procedure, each of which forms part of them.
Because our Services are for children, the account holder must be a parent or legal guardian aged 18 or over, accepting these Terms on the child’s behalf and taking on the obligations in them. If you do not agree with any part of these Terms, please do not use the Services.
3. What we provide
Smartmonies teaches an accredited ten-lesson financial education programme for children aged 7 to 11 — Years 3 to 6, or Key Stage 2. Children just either side of that range are considered case by case, at our discretion. The same programme is available three ways.
3.1 Live classes
One-to-one online classes with a qualified, DBS-checked teacher, in a 40-minute slot delivered over video. The amount of teaching within the slot varies with the child, and is typically 30 to 40 minutes. Classes are subject to teacher availability.
3.2 The digital course
Ten interactive lessons the child works through at their own pace, in a web browser, with no timetable and no teacher present. The first lesson is unlocked free with any parent account. Lessons can be replayed as often as the child likes.
3.3 The parent portal
A free online account where you book and rearrange classes, follow your child’s progress, open the digital lessons, download worksheets and summaries, find your receipts, and use the referral scheme.
A Key Stage 3 programme for ages 11 to 14 is in development and does not form part of the Services. We may modify, suspend or withdraw any aspect of the Services, giving you reasonable prior notice where it is practicable to do so. Where such a change materially affects something you have already paid for and not yet received, you may cancel that part and we will refund it.
4. Your parent account
Creating an account is free and requires an email address and a password. No payment or card details are needed to hold an account.
- Children do not have accounts and never log in. Everything runs through yours. There are no child credentials to be lost or shared.
- You are responsible for keeping your password confidential and for everything done under your account. Tell us immediately at info@smartmonies.co.uk if you suspect someone else has used it.
- An account is for one household. Please do not share your login outside it, or use it to give access to children who are not in your care.
- You may close your account at any time by emailing us. Closing it ends your access to the digital lessons and the portal; our Privacy Policy explains what happens to your data.
The information we hold about your child is deliberately minimal — their first name, their age or school year, and anything you choose to tell the teacher. We do not ask for a surname, date of birth, school, address or photograph.
5. Eligibility and registration
To hold an account and place an order you must be aged 18 or over and a parent or legal guardian of the child taking part. You agree to give us accurate, complete and current registration information, to keep it up to date, and to ensure the child has your consent and appropriate supervision.
6. Prices
Current prices are always those shown on the Website at the time you order.
| What you buy | Price | What it is |
|---|---|---|
| Single live class | £50 | One 40-minute one-to-one class |
| Full course | £450 | Ten live classes at £45 each, plus all ten digital lessons and a certificate |
| Digital course | £45 | All ten interactive lessons, the first of which is free with your account |
All prices are in pounds sterling (GBP) and include VAT where it applies. We may change prices at any time, but a change never affects an order you have already paid for.
Schools, charities, employers and other organisations are quoted and invoiced directly rather than buying through the Website; separate written terms apply to those arrangements and, where they conflict with these Terms, the written agreement takes precedence.
7. Ordering and payment
You add what you want to your basket, apply any code, and pay at checkout.
- When the contract is formed. Your order is an offer to buy. The contract comes into existence when we send you an order confirmation by email. If we cannot accept your order — for example because no suitable teaching slot is available — we will tell you and refund you in full.
- Payment is due in full before classes begin, unless we have agreed otherwise with you in writing.
- Card details. Payment is taken by a third-party payment provider. We never see or store your card details.
- Pricing errors. If we discover an obvious error in the price of something you have ordered, we will contact you before fulfilling it and you may confirm the order at the correct price or cancel it for a full refund.
- Receipts are in the parent portal under Orders, and are emailed to you.
After a live class purchase you receive a booking link straight away and choose your time; we then send a calendar invite with the joining link. After a digital course purchase, access is immediate.
8. Referral codes and discounts
Every parent account has its own referral code, shown on the Referrals page of your portal. Codes are entered in the “Add coupons” field in the basket, before checkout.
- A family new to Smartmonies who uses a code gets 10% off the full course — £405 instead of £450. The referral discount applies to the full course only.
- When their order goes through, a free live class is added to the referring account automatically, up to a maximum of ten free classes in total.
- Free classes earned this way are valid for six months from the day they are added to your account, and have no cash value.
- Referral codes are for genuine referrals to other households. They cannot be used on your own account, resold, published on discount or voucher sites, or combined with another offer.
- We may withdraw or vary the scheme, or decline a code we reasonably believe has been misused. Doing so never affects a discount already applied to a completed order.
9. Using your live classes
Live classes are valid for six months from the date of purchase. We send a reminder before they lapse.
The full course runs as ten classes at a weekly slot, held for you, with the same teacher throughout wherever we can. We do not run classes during the main school holidays: your slot pauses and resumes afterwards, so the course simply runs over a longer period and nothing is lost. We confirm the dates when you book.
Rescheduling, missed classes and what happens if we cancel are governed by the Refund & Cancellation Policy. In short: tell us more than 24 hours before and the class moves free, as often as you need; inside 24 hours, or if the child does not attend, the class counts as taken. We apply that rule with common sense, and we are not going to charge a family for a stomach bug.
10. The digital course
The digital course is licensed to you, not sold. When you buy it we grant you a personal, non-exclusive, non-transferable licence to use all ten lessons for the personal education of the children in your household, for as long as your account is open. There is no time limit on the lessons and nothing to renew. Because access runs through your account, closing your account ends it — so tell us before you close one and we will make sure you have downloaded any summaries and worksheets you want to keep.
- Access is through your parent account. There are no access codes, and children do not log in.
- The lessons have no time limit and can be replayed as often as your child likes. They stay yours whether or not you finish the live course, for as long as your account is open.
- The course runs in any modern web browser on a laptop, tablet or desktop. Some activities involve dragging, which is easier with a mouse or a touchscreen — our Accessibility Statement has more.
- You may not copy, download, record, screenshot, republish, resell or share the lessons, or give access to anyone outside your household.
10.1 Your 14-day right, and how it works for digital content
As a consumer buying at a distance, you have 14 days from purchase to change your mind under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Digital content is treated differently by those Regulations. At checkout you ask us to make the digital course available immediately and acknowledge that, once your child opens a paid lesson, you lose the 14-day right to cancel it. That is precisely why lesson one is free: you can try the course properly before spending anything.
If you buy the digital course and never open a paid lesson, your 14-day right is unaffected and you can cancel for a full refund. And whatever the position on cancellation, if the course is not working for your child we would still like to hear about it — contact us.
11. Cancellations and refunds
Your cancellation rights, our rescheduling rules and how refunds are calculated are set out in full in the Refund & Cancellation Policy, which forms part of these Terms.
In summary: you have 14 days from purchase to cancel without giving a reason, subject to section 10.1 for the digital course. If you ask us to start live classes within that window and then cancel, you are refunded less the value of classes already delivered. If you stop the full course partway through, unused classes are refunded at the £50 single-class rate rather than the discounted £45, because the discount was for committing to all ten. To cancel, write to us at info@smartmonies.co.uk.
12. Class participation and code of conduct
Everyone taking part agrees to treat teachers and staff with courtesy and respect; to make sure the child joins from a suitable, supervised environment; not to record, screenshot or share class content without our written consent; and not to behave in a way that is disruptive, abusive or harmful.
We may remove a participant from a class, with immediate effect and without refund, for a serious or repeated breach of this code, and we may report safeguarding concerns to the relevant authorities.
13. Technical requirements
For live classes you need a device with a working camera and microphone — laptop, tablet or desktop — a reasonable internet connection, and somewhere quiet to sit. A shared room works better than a bedroom. For the digital course you need any modern web browser.
Meeting these requirements is your responsibility, and we are not liable for disruption caused by problems with your own equipment or connection. If a class is genuinely lost to a technical failure at our end, section 3 of the Refund & Cancellation Policy applies and you get a free replacement or a refund.
14. Safeguarding and child safety
The safety and wellbeing of children comes ahead of everything else we do, including teaching. Our Safeguarding Policy sets out in full how we recruit and train teachers, how live classes are run, what we ask of parents, and what happens when a concern is raised.
In summary: every teacher holds an Enhanced DBS certificate before teaching any child; classes run on an encrypted platform with a waiting room that only the teacher can admit a child from; teachers never contact a child privately, never arrange to meet a child outside a scheduled class, and never ask a child to keep anything from their parent; and classes are not recorded. We ask that a parent or guardian is at home and contactable throughout a class.
If you have a concern, contact us immediately at info@smartmonies.co.uk. Serious concerns are referred to the relevant statutory authorities. If a child is in immediate danger, call 999.
15. Intellectual property
All Website, class and digital course content — lesson materials, interactive activities, presentations, worksheets, summaries, videos, graphics and other resources — is the intellectual property of AYNAM Limited and is protected by copyright and other laws.
You are granted a limited, non-transferable, non-exclusive licence to use our materials solely for the personal education of the children in your household. You must not reproduce, distribute, publish or transmit our materials to any third party, use our content commercially, or remove any copyright or proprietary notice. Breach may result in immediate termination of access without refund.
Worksheets and lesson summaries provided in the portal are made available for you to print and use at home, which is the one thing you may freely copy.
16. Privacy and data protection
We hold information about children as well as adults, and treat it with particular care. Our Privacy Policy explains what we collect, why, how long we keep it and what rights you have, and forms part of these Terms. Children can read the Child-Friendly Privacy Notice, which explains the same things in language written for them.
17. Suspension and termination
We may suspend or end your access to the Services if you materially breach these Terms — in particular the code of conduct in section 12 or the intellectual property restrictions in section 15 — or where we are required to do so by law or to protect a child.
Where we end your access for a serious breach, no refund is due for services already provided. Where we end it for any other reason, we refund anything you have paid for and not received. Ending your access does not affect rights or liabilities that have already accrued, and sections 15, 18, 21 and 22 survive termination.
18. Limitation of liability
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded, including under the Consumer Rights Act 2015.
Subject to that, and to the maximum extent permitted by law: we are not liable for indirect, incidental, consequential or punitive loss; and our total liability for any claim will not exceed the amount you paid us for the Services giving rise to it in the preceding 12 months.
Our Services are financial education. Nothing we teach or publish is financial advice, and it should not be relied on as a basis for any financial decision. We do not warrant that the Website or portal will be uninterrupted, error-free or free of viruses.
19. Your consumer rights
If you are a consumer, these Terms do not affect your statutory rights under the Consumer Rights Act 2015 or other consumer protection law. Where a service is not carried out with reasonable care and skill you may be entitled to repeat performance or a price reduction; where digital content is faulty you may be entitled to a repair, replacement or refund. For free, independent information about your rights, contact Citizens Advice at citizensadvice.org.uk or on 0808 223 1133.
20. Changes to these Terms
We may update these Terms to reflect changes in the Services, the law or best practice. We will tell you about material changes by email, or by a notice on the Website, at least 14 days before they take effect. Continuing to use the Services after that date means you accept the revised Terms.
The version in force on the date of your purchase governs that purchase. If a change materially disadvantages you in respect of something you have already paid for and not yet received, you may cancel that part and we will refund it.
21. Governing law and disputes
These Terms are governed by English law, and disputes are subject to the exclusive jurisdiction of the courts of England and Wales. If you live in Scotland or Northern Ireland you may also bring proceedings in your own courts.
Please come to us first: email info@smartmonies.co.uk, and our Complaints Procedure explains what happens next. If we cannot resolve things between us, you may be able to use an alternative dispute resolution scheme; the Chartered Trading Standards Institute at tradingstandards.uk can point you to one.
22. General
If any provision of these Terms is found unlawful, void or unenforceable, the rest continues in full force. Our failure to enforce a right is not a waiver of it. You may not transfer your rights under these Terms to someone else without our written consent. Nobody other than you and us has any right to enforce these Terms.
These Terms, together with the policies listed in section 2, are the entire agreement between you and us about your use of the Services.
Contact us
AYNAM Limited trading as Smartmonies · 167–169 Great Portland Street, London W1W 5PF
Email: info@smartmonies.co.uk · Tel: 07418 082304 · Companies House No. 13693137